KPIs for SMEs

A practical guide on how to use KPIs and metrics to understand & manage a business - tips from top consulting firms. [2024 updated]

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Last Updated: 2024-01-02 06:01:33 English Course Type: Self Learning

Why we measure performance
What makes a good measure?
Presenting performance data
Customer focussed KPIs for SMEs
Employee KPIs for SMEs
Operational KPIs for SMEs
Financial KPIs for SMEs
Ten KPIs to get Started
Managing and Monitoring Performance

This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.

There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.

This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 27 KPIs presented in this course split into four areas of the business:

Customer focussed KPIs
Employee focussed KPIs
KPIs of operational performance
KPIs of financial performance

As a manager of a small or medium-sized business, this course will help you to:

1. Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business

2. Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business

3. Establish a straightforward method of monitoring and reporting data that focuses attention on improvement

4. Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms

5. Develop confidence in performance analysis and use it effectively in the management and improvement of the business

There are examples, and exercises, throughout the course to aid your learning

Thank you for your interest in this course. I hope you enjoy it

There are no pre-course requirements

Managers in small and medium-sized enterprises
Accountants and finance staff
Business owners
Accountancy students

Section 1 : KPIs for SMEs 17 Lectures 01:31:36
Lecture 1 :
Introduction and Agenda Preview
Lecture 2 :
Concepts in Performance Measurement
Lecture 3 :
Presenting Performance Data
Lecture 4 :
Introduction to Customer KPIs
Lecture 5 :
Customer KPIs Part 1
Lecture 6 :
Customer KPIs Part 2
Lecture 7 :
Part 1 Exercise
Lecture 8 :
Employee KPIs
Lecture 9 :
Part 2 Exercise
Lecture 10 :
Operational KPIs
Lecture 11 :
Part 3 Exercise
Lecture 12 :
Financial KPIs
Lecture 13 :
Part 4 Exercise
Lecture 14 :
Monitoring and Managing Performance
Lecture 15 :
Course Exercise
Lecture 16 :
Course Exercise Suggested Answer
Lecture 17 :
Test your Understanding

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Ross Maynard,

122397 Course Views

4 Courses

I am a Fellow of the Chartered Institute of Management Accountants in the UK and have 30 years experience as a process improvement consultant specialising in finance processes. I am a professional author of online training courses for accountants. I live in Scotland with his wife, daughter and Cocker Spaniel