ITIL Foundations

Learn ITIL Process and Guidelines From the Scratch Delivered by Realtime Expert

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Last Updated: 2022-05-04 05:05:22 English Course Type: Self Learning

Learn ITIL Process and Guidelines From the Scratch Delivered by Realtime Expert to Become Successfull in your Career

Overview

ITIL is a framework providing best practice guidelines on all aspects of end to end service management. The processes, tasks and checklists described in ITIL are not organization-specific, but can be implemented by any organization. It gives organization a framework to plan, implement and measure IT services.

Course Objective

• Reducing IT costs.

• Increased Quality and Decrease Risk.

• Improved Decision Making.

• Increased Productivity.

• ITIL provides clear and effective communication.

• ITIL embraces a practical approach to service management do what works.

• Improving business performance with the help of IT.

Knowledge on IT Environment

Freshers

Section 1 : Introduction to ITIL 1 Lectures 00:00:01
Lecture 1 :
Fundamentals of ITIL & Service Life Cycle Preview
Section 2 : Service Operation 6 Lectures 00:31:55
Lecture 1 :
ServiceDesk Management
Lecture 2 :
Event Management
Lecture 3 :
Incident Management
Lecture 4 :
Problem Management
Lecture 5 :
Request Fulfillment Management
Lecture 6 :
Access Management
Section 3 : Service Design 7 Lectures 00:00:00
Lecture 1 :
Service Catalog Management
Lecture 2 :
Service Level Management
Lecture 3 :
Supplier Management
Lecture 4 :
Capacity Management
Lecture 5 :
Availability Management
Lecture 6 :
Business continuity Management V1
Lecture 7 :
Information Security Management
Section 4 : Service Transition 5 Lectures 00:00:03
Lecture 1 :
Change Management
Lecture 2 :
Asset Life Cycle Management
Lecture 3 :
Configuration Management
Lecture 4 :
Release and Deployment Management
Lecture 5 :
Knowledge Management

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ILANCHEZHIAN K,

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A technocrat with over 21 Years of total experience in INFRASTRUCTURE MANAGEMENT SERVICE with technical expertise in Implementation, Datacenter Operations, Cloud Infrastructure, Cyber Security, Support and Training on most of the industry-standard latest technologies. Certified Ethical Hacker ( CEH ) Computer Hacker Forensic Investigator ( CHFI ) Certified EC-Council Instructor ( CEI ) Citrix Certified Associate ( CCA ) Microsoft Certified System Administrator ( MCSA ) IBM Certified AIX Administrato