IT Service Management | ITIL CDS

Become Managing Professional

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Last Updated: 2022-04-25 11:04:07 English Course Type: Self Learning

Organization and Culture
Information Technology to Create , Deliver & Support
Understand the use and value of information and technology across the service value system
ITIL practices contributing to a value stream for a new service
ITIL practices contribute to a value stream for user support
Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
Understand the use and value of the following across the service value system

This course provides those are professional, to support professional who already working in Information Technology service management with an understanding of how to integrate a series of steps that an organization uses to implement Solutions that provide a continuous flow of value to a customer.To IT-enabled products and services, and relevant application methods. It gives them an understanding of service production, service standard and improvement procedure.

ITIL 4 Foundation

Project Managers
Project Executives/ Engineers
ITSM ( IT Service Management) Professionals
IT Support and Leads
ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
Existing ITIL professional wishing to develop their knowledge

Section 1 : Introduction 2 Lectures 00:11:28
Lecture 1 :
Introduction Preview
Lecture 2 :
ITIL History
Section 2 : concepts and challenges relating to the following across the service value.. 21 Lectures 01:50:57
Lecture 1 :
Organization and Culture Key Components
Lecture 2 :
Organization and Culture -Organization Structure
Lecture 3 :
Organization and Culture - Types of Organization Structure
Lecture 4 :
Organization and Culture- Servant Leadership Model
Lecture 5 :
Organization and Culture - 7 guiding principle1
Lecture 6 :
Organization and Culture - guiding principle 2
Lecture 7 :
Organization and Culture - guiding principle 3
Lecture 8 :
Organization and Culture Intro
Lecture 9 :
Organization and Culture - guiding principle 4
Lecture 10 :
Organization and Culture - guiding principle 5
Lecture 11 :
Organization and Culture - Team Culture1
Lecture 12 :
Organization and Culture - Team Culture2
Lecture 13 :
Organization and Culture - Continual Improvement Culture 1
Lecture 14 :
Organization and Culture - Continual Improvement Culture 2
Lecture 15 :
rganization and Culture - Continual Improvement Culture 3
Lecture 16 :
Organization and Culture - Collaborative Culture 1
Lecture 17 :
Organization and Culture - Collaborative Culture 2
Lecture 18 :
Organization and Culture - Customer Orientation 1
Lecture 19 :
Organization and Culture - Customer Orientation 2
Lecture 20 :
Organization and Culture - Positive Communication
Lecture 21 :
Organization and Culture - Team Culture3
Section 3 : Plan and manage resources in the service value system 5 Lectures 00:39:57
Lecture 1 :
Effective Team - Introduction
Lecture 2 :
Effective Team -Capability, Roles
Lecture 3 :
Effective Team - Competition and Work Force Planning
Lecture 4 :
Effective Team- Workforce Planning 2
Lecture 5 :
Effective Team-Employee Satisfaction
Section 4 : Use and value of information and technology across the service value system 1 Lectures 00:09:48
Lecture 1 :
Information Technology to Create, Deliver & Support
Section 5 : ITIL practices contributing to a value stream for a new service 5 Lectures 00:38:43
Lecture 1 :
ITIL Practice for New Service -SVS
Lecture 2 :
ITIL Practice to Contribute to a NewService - Intro
Lecture 3 :
ITIL Practice to Contribute to a NewService - Intro 1
Lecture 4 :
ITIL Practice to Contribute to a NewService -Waterfall _ Agile
Lecture 5 :
ITIL Practice to Contribute to a New Service - 6 ITIL Practices
Section 6 : ITIL practices contribute to a value stream for user support 6 Lectures 00:52:06
Lecture 1 :
Service Value System- Value Stream for User Support
Lecture 2 :
Value Stream for User Support -ITIL Practices
Lecture 3 :
Value Stream for User Support -ITIL Practices Service Desk
Lecture 4 :
Value Stream for User Support -ITIL Practices Incident Management
Lecture 5 :
Value Stream for User Support -ITIL Practices Problem _ Knowledge
Lecture 6 :
Value Stream for User Support -ITIL Practices SLM _ Monitoring
Section 7 : Coordinate,prioritize & structure work & activities to create deliver support 3 Lectures 00:20:05
Lecture 1 :
Know how to Co-ordinate,Prioritize _ Structure Work - Managing Queue
Lecture 2 :
Know how to Co-ordinate,Prioritize _ Structure Work - Managing Queue _ Workl
Lecture 3 :
Know how to Co-ordinate,Prioritize _ Structure Work - Prioritizing Work
Section 8 : Understand the use and value of the following across the service value system 3 Lectures 00:31:35
Lecture 1 :
Understand the Use and Value of SVS- Buy vs Build
Lecture 2 :
Understand the Use and Value of SVS-Sourcing
Lecture 3 :
Understand the Use and Value of SVS-SIAM

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